Shipping policy

Shipping Policy

Effective Date: March 18, 2026

Thank you for shopping with us at Store Celeste. We're committed to delivering your order as quickly and efficiently as possible. Please take a moment to review our shipping policy below:

1. Processing Time

1.1 Order Processing

• All orders are processed within 2 business days after receiving full payment.

1. Shipping Rates and Methods

2.1 Shipping Zones

• We currently ship to Canada.

2.2 Shipping Methods

• We offer the following shipping methods:
• Standard Shipping  

1. Estimated Delivery Time

3.1 Standard Shipping

• The estimated delivery time for standard shipping is 3 to 9 business days.

Please note that delivery times may be affected by factors beyond our control, such as customs processing or natural disasters.

1. Order Tracking

4.1 Order Confirmation

• You will receive a confirmation email with a tracking link once your order has been shipped.

1. Customs and Import Duties

5.1 International Orders

• For international orders, customs and import duties may be applied once the shipment reaches its destination. These charges are the responsibility of the recipient and vary from country to country.

1. Shipping Issues

6.1 Lost or Stolen Packages

• Store Celeste is not responsible for lost or stolen packages. Please contact the carrier for assistance.

6.2 Incorrect Address

• Please ensure the shipping address provided is correct. If an incorrect address is provided, please contact us immediately.

1. Contact Us

7.1 Questions

• If you have any questions regarding our shipping policy, please contact our customer service team at 1-888-204-5281 or info@storeceleste.com